If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchase(s) either by email to orderhelp@alljigsawpuzzles.co.uk or telephone our customer services team on 01837 811317.
Europe
All orders are shipped from the UK.
Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout.
We currently ship to Ireland, France, Germany, Belgium, Luxembourg, Netherlands, Poland, Austria, Denmark, Finland, Italy, Spain, Sweden, and Switzerland, Isle of Man, Jersey and Guernsey.
All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered.
Personalised Orders
For personalised orders, please allow up to 3 working days for your order to be handmade and dispatched.
EU Taxes and Tariffs
Please be aware, due to the UK leaving the European Union, unfortunately we do not have control over what (if any) duties will be charged by EU Customs on orders over €150, therefore the customer is responsible for any possible duties applied to their order, including taxes and tariffs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Returns
If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchase(s) either by email to orderhelp@alljigsawpuzzles.co.uk or telephone our customer services team on 01837 811317.
United States & Canada
All orders are shipped from the UK.
Please note Deliveries to Canada are taking longer than usual due to postal strikes.
$11.99 - Orders under 2kg
$15 - Orders between 2kg and 4kg
$20 - Orders between 4kg and 6.5kg
$30 - Orders between 6.5kg and 10kg
$40 - Orders Over 10kg
(A 1000 piece jigsaw puzzle weighs just under 1kg).
All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered via Fedex.
Personalised Orders
For personalised orders, please allow up to 3 working days for your order to be handmade and dispatched.
Customs and Duties
Unfortunately, we do not have any control over what (if any) duties will be charged by US / Canadian Customs, therefore the customer is responsible for any possible duties at the time of delivery by US / Canadian Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Returns
If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchase(s) either by email to orderhelp@alljigsawpuzzles.co.uk or telephone our customer services team on 01837 811317.
Rest of the World
All orders are shipped from the UK.
Shipping costs vary depending on the country and size of the order. Your shipping will be calculated at checkout.
We currently ship to Australia, China, Hong Kong SAR, India, New Zealand, Malaysia, South Korea, Taiwan, Thailand, Mexico, Japan, and Singapore.
All orders are dispatched within 24 hours (Monday-Friday) and from dispatch will take 5 working days to be delivered.
Personalised Orders
For personalised orders, please allow up to 3 working days for your order to be handmade and dispatched.
Customs and Duties
Unfortunately, we do not have any control over what (if any) duties will be charged by Customs, therefore the customer is responsible for any possible duties at the time of delivery by Customs. Orders refused by customers can be returned for a refund, minus the cost of shipping, duties and a 20% administration fee.
Returns
If you are not entirely satisfied with your purchase, please contact us within 30 days of receipt of your purchase(s) either by email to orderhelp@alljigsawpuzzles.co.uk or telephone our customer services team on 01837 811317.
Delivery Confirmation and Tracking
You will receive an email when we have shipped your order which will have tracking information for delivery with your courier. Please allow 24 hours for the tracking information to appear from when you receive your tracking number.
Please contact our customer services team If you have any further questions about shipping.
Personalised Products
As all of our personalised products are carefully handmade, please allow 3 - 5 working days for your order to be dispatched from the day you placed your order. Please consider delivery times when placing your order, as this is additional to the 3-5 working days required to make your personalised jigsaw puzzle.
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