Returns and Refunds

Returns Policy

If you are not entirely satisfied with your purchase, you are able to return your item within 30 days of receipt for a full refund or replacement.

Please note this does not apply to personalised products which are non-refundable.

To return Jigsaw Puzzles only, please click on the link below to generate a Royal Mail returns label -  Royal Mail Returns
For all other products the customer is responsible for organising and paying for the return of the item/s themselves.
(This service is only available in the  UK) 

 If you are outside of the UK or want to speak to a member of the staff, please contact us by e-mail to or call 01837 811317 Monday - Friday 09.30 and 16.00

This does not affect your statutory rights.