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Statement for All Jigsaw Puzzles Customers - COVID-19

22nd April Update - We're working as quickly and as safely as possible

You can find regular updates on our Blog here

Please read the following Covid-19 statement from All Jigsaw Puzzles. 


Thank you to all our customers for their patience and support during this time, while we work to get all orders out as quickly and safely as possible. 

As you may know, on the 24th March 2020, we decided to temporarily suspend taking any new orders on all of our stores. It was a difficult decision to make but one that was most definitely in the best interests of our staff. Not only was it the appropriate response to the UK lockdown, but it also meant we could take some time to re-align ourselves and ensure that we could send out the high volume of orders we received to our lovely customers in the safest and most effective way. After careful consideration, on the 25th March we reopened our store to UK customers. 

Following the advice of the UK government to allow online retailers to continue trading, we are taking orders for customers in the UK only. As we continue to receive a high volume of orders, we're asking you to please allow 5-10 working days for your order to arrive. We will do our very best to get your order to you sooner. We are only shipping through our standard shipping service at the moment, via Royal Mail and Parcel Force. Please be aware that these delivery companies may be experiencing some delays at this time.

If you have an outstanding order, please allow 5-10 working days for your order to be processed, shipped and delivered from receipt of your order.

Some of our own range 'All Jigsaw Puzzles' jigsaws may be made to order. Please allow up to 15 - 20 working days for your puzzle to arrive.

We're doing our best to answer your email queries (thank you all for being so patient and supportive) and if you have any questions about your order, please email us or see if we can answer it on our Frequently Asked Questions page, which we have updated with questions we have been receiving during this time to try and help you quickly and keep you informed.

We are so grateful for your patience at this time, as well as your support! We want to keep going for as long as we can. So while this is possible, we want to be able to send you jigsaw puzzles to keep you busy during this difficult time. We will continue to update you on our social media and through our emails. You can sign up to our email at the bottom of the page.

 

We are a small business based in the heart of Devon. We employ 30 staff who are our absolute priority. Everyone is healthy and keeping them and their loved ones safe and well is always front of mind, which is why many are working from home and we are only allowing a very small number of staff to work in our warehouse at any one time. All of the staff have been amazing during this time and their safety is paramount. We are ensuring that any staff member who does not wish to work in the warehouse does not need to and we are ensuring these members of staff stay at home. All members of staff who are in the warehouse will be following strict social distancing rules as well as hand sanitizing and cleaning down surfaces as much as possible. 

 

We want to keep trading for as long as possible as we can see how important jigsaw puzzles are to you all based on the amount of orders we have received in the past week alone. We know that this is because jigsaw puzzles are a great activity to do at home. It gets you away from your screens and keeps the mind occupied and thinking about something else other than the news!

 

In these troubling times, myself and everyone at All Jigsaw Puzzles want you all to stay safe and healthy wherever you are. We're aware that indoor hobbies like board games, jigsaw puzzles and colouring are already helping so many people keep spirits high, but we would also love it if you guys kept in touch with us and each other. Isolation is a challenge for even the healthiest of people, so we would love for you all to chat, share your tricks for staying entertained and keep each other happy! So do come on over to our Facebook page, where we will be having a chat and talking about our favourite things to do.

 

So please - be kind, be helpful and share a smile however you know how.

 

Best wishes,

Cynthia Yeoh

Marketing Director

Map Marketing t/a All Jigsaw Puzzles

p.s. I am trying to keep everyone updated with a daily update which you can view on our blog. Click here