Privacy Policy

We are committed to protecting your privacy.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

The type of information we will collect about you includes:

your name
address
phone number
email address
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

Pricing

All prices shown are in UK pounds sterling.

Delivery - Jigsaws

When products are currently in stock, we aim to process and despatch all orders within 1 working day. However, if any items are not currently in stock, delivery may be delayed. Please therefore allow up to 28 days. We aim to keep you informed via email of the progress of your order. If you require an update at any stage though, please do not hesitate to contact our help desk - Click on the 'Contact Us' button at the top left of this page..

Parcels are sent with the Royal Mail, Parcel Force or Interlink Express (Mon - Fri 7.30am - 3pm). We can only deliver to your delivery address given at the time of order and some orders may need to be signed for (excludes jigsaws made to order and a handful of others, if in doubt please contact the helpdesk). After they have been sent we can not change the delivery address for any reason. Orders canceled or refused on delivery after they have been sent will incure a redelivery / return fee of £15 (excatly what Interlink charge us to return a package to us)

We are not responsible for orders not delivered within the stated times. The times given are the delivery aim and not guaranteed. Sometimes freak weather, road traffic can delay orders being delivered on time and these are outside our control.

Part shipping of orders is done at our own descretion.

If for any reason a personalised jigsaw is not delivered in the stated or requested time. We can only print a replacement no refunds can be given on these jigsaws.

IMPORTANT - Please ensure the address you provide is 100% correct, full and complete with postcode. You will be sent an email after ordering that confirms your order details. Make sure they are correct. We are not responsible for orders lost in transit if the postcode or other parts of your address are wrong.

If you order a personalsied jigsaw of any nature they can not be canceled after ordering, unless we make an error on the jigsaw in which case a replacement will be sent. If the image is unavailable that particular jigsaw we be refunded any any others processed as normal. Not all Times and Map based images are avaviable.

We accept no liability for late delivery.

Should Any Jigsaws Arrive Damaged

All orders should be delivered in perfect condition as they leave here that way. If your order arrives damaged you must sign and accept it as damaged. Then contact us straight away. If you refuse delivery you may need to collect the items from the delivery depot.

Refunds and Exchanges

Please make your selections carefully. We will accept returns on standard jigsaws, jigrolls and boards, providing these are made within forteen days of you recieving your goods AND the item reaches us in its original condition (the item must be unopened) - You do not have to give a reason. We also can not refund any personalised jigsaws for any reason, if any mistake was made a replacement may be printed at our discretion. Please contact us before returning any item.

All refunds will be processsed within 14 days. Please note that we can not refund the postage on any items returned to us. If returning a product to us, please email sales@AllJigsawPuzzles.co.uk with the details before doing so.

Customer Services

We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of an expected despatch, and to meet this date in the vast majority of cases. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at customers@AllJigsawPuzzles.co.uk

International Orders

We aim to send all international orders as soon as possible. Sometimes we will require further information before we can dispatch an order. We will contact you if this is required. On rare occasions we will have to refund some international orders for various reasons including the overall size of the order, concerns over delivery etc.

Customer Complaints

If you unhappy with the service you recieve from All Jigsaw Puzzles please contact us imdetaildly so we can correct the situation. All emails we be responded to within 3 working days. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.

Customer details

Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our sales team.

Safety

Please be aware that children should be watched at all times while playing with the jigsaws. The jigsaws should only be used on flat surfaces. Not all puzzles will be suitable for children, if you are unsure please contact us. Beaware that the jigsaws cointain small pieces and if used incorrectly may cause harm.

Free Gifts and Vouchers

As with any offer there are a few terms and conditions that apply. Firstly I have to let you know that my accountant thought I was mad for running this offer because of how much it is costing us! However I'm hoping that you'll try us and come back again and again for your jigsaws - that however is up to you!.... I want to give you the best service possible.

We do need to try and help cover some of the costs so please note - You can only choose one free gift per order that is over £30 for any UK mainland delivered order only. This offer is only available while stocks last and can be withdrawn at anytime.

Ways of Paying

For security purposes all credit card transactions are handled via a secure server and processed by WorldPay, our online clearing agents. AllJigsawPuzzles.co.uk have no access to your credit card details. We accept all major credit cards (Visa, Mastercard etc) and Switch.

You are also able to pay by cheque. Please make the cheque payable to World Ideas Limited and post to

World Ideas Limited
Airport House
Kingsmill Lane
South Nutfield
RH1 5JY

The above terms and conditions do not affect your statutory rights.

If you have any further queries relating to this site, please email sales@AllJigsawPuzzles.co.uk

Many thanks for visiting.