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Jigsaw
Puzzles Terms and Conditions
Privacy
Policy
We
are committed to protecting your privacy.
We
collect information about you for 2 reasons: firstly, to process your
order and second, to provide you with the best possible service.
The
type of information we will collect about you includes:
your
name
address
phone number
email address
The information we hold will be accurate and up to date. You can check
the information that we hold about you by emailing us. If you find any
inaccuracies we will delete or correct it promptly.
We
may use technology to track the patterns of behaviour of visitors to
our site. This can include using a "cookie" which would be
stored on your browser. You can usually modify your browser to prevent
this happening. The information collected in this way can be used to
identify you unless you modify your browser settings.
If
you have any questions/comments about privacy, you should email us.
Pricing
All
prices shown are in UK pounds sterling.
Delivery
When
products are currently in stock, we aim to process and despatch all
orders within 3 days. However, if any items are not currently in stock,
delivery may be delayed. Please therefore allow up to 28 days. We aim
to keep you informed via email of the progress of your order. If you
require an update at any stage though, please do not hesitate to contact
our help desk - Click on the 'Contact Us' button at the top left of
this page..
Parcels
are sent with the Royal Mail, Parcel Force or Interlink Express (Mon
- Fri 7.30am - 3pm). We can only deliver to your delivery address given
at the time of order and orders over £18 need to be signed for
(excludes jigsaws made to order and a handful of others, if in doubt
please contact the helpdesk). After they have been sent we can not change
the delivery address for any reason. Orders canceled or refused on delivery
after they have been sent will incure a redelivery / return fee of £15
(excatly what Interlink charge us to return a package to us)
Part
shipping of orders is done at our own descretion.
If
for any reason a personalised jigsaw is not delivered in the stated
or requested time. We can only print a replacement no refunds can be
given on these jigsaws.
IMPORTANT
- Please ensure the address you provide is 100% correct, full and complete
with postcode. You will be sent an email after ordering that confirms
your order details. Make sure they are correct. We are not responsible
for orders lost in transit if the postcode or other parts of your address
are wrong.
If
you order a personalsied jigsaw of any nature they can not be canceled
after ordering, unless we make an error on the jigsaw in which case
a replacement will be sent. If the image is unavailable that particular
jigsaw we be refunded any any others processed as normal. Not all Times
and Map based images are avaviable.
We
accept no liability for late delivery.
Orders
That Are Delivered Damaged
All
orders should be delivered in perfect condition as they leave here that
way. If your order arrives damaged you must sign and accept it as damaged.
Then contact us straight away. If you refuse delivery you may need to
collect the items from the delivery depot.
Refunds
and Exchanges
Please
make your selections carefully. We will accept returns on standard jigsaws,
jigrolls and boards, providing these are made within forteen days of
you recieving your goods AND the item reaches us in its original condition
(the item must be unopened) - You do not have to give a reason. We also
can not refund any personalised jigsaws for any reason, if any mistake
was made a replacement may be printed at our discretion. Please contact
us before returning any item.
All refunds will be processsed within 14 days. Please note that we can
not refund the postage on any items returned to us. If returning a product
to us, please email sales@AllJigsawPuzzles.co.uk with the details before
doing so. We can not refund the shipping cost of delivering the jigsaw/s
to you. If you received free postage or paid postage our real cost will
be deducted from the refund - Normally £2.80 for a Royal Mail
delivery or £4.90 for a parcel (Orders outside the mainland UK
are more)
Customer
Services
We
aim to offer an efficient and courteous service to our customers. It
is our policy to acknowledge all orders and notify you of an expected
despatch, and to meet this date in the vast majority of cases. If our
service falls below that to which you have a right to expect, or you
have any suggestions for the improvement of this site, please email
our Customer service team at customers@AllJigsawPuzzles.co.uk
International
Orders
We
aim to send all international orders as soon as possible. Sometimes
we will require further information before we can dispatch an order.
We will contact you if this is required. On rare occasions we will have
to refund some international orders for various reasons including the
overall size of the order, concerns over delivery etc.
Customer
Complaints
If
you unhappy with the service you recieve from All Jigsaw Puzzles please
contact us imdetaildly so we can correct the situation. All emails we
be responded to within 3 days. We will also keep you informed of everything
we are doing to correct the situation until the problem has been solved.
Customer
details
Your
details will not be passed on to any third parties. We may, however,
periodically email you with information relating to this website and
any forthcoming affiliated sites. If you wish to be removed from any
mailing lists, please contact our sales team.
Safety
Please
be aware that children should be watched at all times while playing
with the jigsaws. The jigsaws should only be used on flat surfaces.
Not all puzzles will be suitable for children, if you are unsure please
contact us. Beaware that the jigsaws cointain small pieces and if used
incorrectly may cause harm.
Ways
of Paying
For
security purposes all credit card transactions are handled via a secure
server and processed by WorldPay,
our online clearing agents. AllJigsawPuzzles.co.uk have no access to
your credit card details. We accept all major credit cards (Visa, Mastercard
etc) and Switch.
You
are also able to pay by cheque. Please make the cheque payable to World
Ideas Limited and post to
World
Ideas Limited
59
Woodcrest Walk
Reigate
Surrey
RH2 0JW
The
above terms and conditions do not affect your statutory rights.
If
you have any further queries relating to this site, please email sales@AllJigsawPuzzles.co.uk
Many
thanks for visiting.
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