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All Jigsaw Puzzles - Common questions answered

  1. How much is delivery?

    Postage and packing is just 97p on all UK mainland delivered orders over £15 and just £1.97 under that value. Orders to the Islands and Highlands can cost a little more due to the higher courier cost. As you checkout the postage fee will be clearly displayed.

    Nearly all puzzles are delivered within 1 or 2 days. We use Royal Mail or Interlink Express. All standard jigsaw puzzles are dispatched within 1 working day (personalised jigsaw puzzles take a few days to print, cut dry before they can be sent please see those pages for details)

  2. Want delivery tomorrow?

    We dispatch all standard jigsaws and accessories within 24hrs of ordering (Mon- Fri) Orders under £20 are generally sent by first class post - orders over that value are sent on a next working day delivery.

    Orders to the Scottish Highlands and outside the mainland UK do take longer to arrive.

    Please note that personlaised jigsaws that are made to order do take longer, please see the delivery times stated on those order pages.

    IMPORTANT - Please ensure the address you provide is 100% correct, full and complete with postcode. You will be sent an email after ordering that confirms your order details. Make sure they are correct. We are not responsible for orders lost in transit if the postcode or other parts of your address are wrong.


  3. How Can I Get in Contact with 'All Jigsaw Puzzles'.

    Please click the 'Contact Us' at the top right of every page or Click Here to contact All Jigsaw Puzzles UK.

    If you prefer to use Snail Mail, please write to the following address:

    All Jigsaw Puzzles
    Airport House
    King's Mill Lane
    South Nutfield
    Surrey
    RH1 5JY

    or via 01737 821266


  4. Who are 'All Jigsaw Puzzles'?

    We are a dedicated family run business. Specialising in jigsaw puzzles, we are able to concentrate all our attention on offering top quality jigsaw puzzles, a user friendly site, and excellent customer services. We try and test every jigsaw puzzle company to make sure they are of an excellent standard.

    We really care about our customers and are able to spend a lot of time and attention with each visitor to our site. All enquiries will be answered within 1 working day or less and full refunds are given (see our guarantee).

    We are constantly trying to improve our site and the products available so we are ready to listen to all ideas! Good ideas will be rewarded - please contact us via the helpdesk - Jigsaws - Ideas Click Here

  5. Will my Details be kept Confidential?

    All details are kept strictly confidential. We do not sell or rent any details to any other party.
    When your order is processed, World Pay will have access to your credit card details which are processed on a secure site. WorldPay is used by some of the countries leading companies. They have their own strict confidentiality agreements. World Pay is the only company that will have access to your credit card details - we do not even have access to this information!
    For more information on Securite and Online Ordering, click here


  6. What is your Returns Policy?

    90 Days - Under distance selling regulations you can return any items received within 7 days of the items arriving - you have a duty of care over the items during this period (however we are happy to extend this offer for 90 days incase you are buying them as a gift etc....). If you receive a jigsaw puzzle that is damaged or faulty please contact us so we can help. But if you receive a jigsaw that you don't like anytime in 90 days we will be happy to refund or exchange it providing it's not opened (excludes personalised jigsaws that are made to order)

  7. Do our prices include VAT

    Yes all prices displayed on this website include VAT. Our Vat number is 800988617 (World Ideas Ltd)
  • Personalised Jigsaws

    Create your very own personalised jigsaws in Minutes and Delight your loved ones with These One Of a Kind Gifts.

    More info
  • Jigsaws Accesories

    Portapuzzle & Jigsaw mats to keep your jigsaw puzzles safe whilst not in use.

    More info
  • Anniversary Jigsaws

    Turn The Front Page of the Times Newspaper - Into An Exclusive Absorbing Jigsaw Puzzle.

    More info
  • Wasgij Jigsaws

    The UK's best selling range of jigsaw puzzles - Discover why?.

    More info
  • Family Run Business

    Please support a family run business who have turned a passion for jigsaw puzzles into a great community for puzzle lovers. We love jigsaws and by offering the best service and range we are now the UK's favourite. Our knowledgeable staff are able to answer your questions to make your shopping experience easy

  • Highest Quality Jigsaws

    Highest Quality. We only use the leading manufacturers. Try the leading companies like Ravensburger, Clementoni, Falcon, Jumbo, Educa and Gibson - In fact we reject a lot of companies that approch us to ensure the quality of each jigsaw puzzle.

  • All Jigsaw Puzzles In Stock

    All of the jigsaws featured are in stock. We try and post all orders on the day of ordering (at least within 1 working day, excluding personalised jigsaws) on a next day delivery service. You can also choose any UK delivery address, work, family, friends etc....

  • 100% Safe and Secure

    Online ordering with us is safe and secure. Use WorldPay or PayPal to process all orders. We are now in our 10th year online. Start shopping - Simply click any link above. If you need help in any way, you can click on the 'search' button on the left hand side of every page.