Once your image has been uploaded it is not possible to change either the image or the delivery details

What sort of picture do you need to send us?

You can send your picture on-line by uploading to this web site using the form above - just follow the instructions, or you can send your original photograph (do not send scanned or photocopied images as the quality will not be high enough) in the post.

If you upload your pictures, or send a CD, you can do that directly from your camera or your computer. If possible save the picture at around 300 dpi (dots per inch), that is the resolution we work at. If you crop your picture before sending it, then try to have the picture size in the ratio of 25:19; we can work well from a 25cm x 19cm image. If your image is not to these proportions, we will, at our experienced discretion, crop to fit our template or, where this is not possible, fill with a plain coloured border.

Do not send digital images taken from websites (including Facebook) as the quality is likely to be very low and some may infringe copyright law. Avoid using images that have been sent to you by email as the quality may well have been compressed. You can check the size of your images on your computer, and you should ensure that the image size is at least 500kb (we can work with images over 200kb but sometimes the quality is not as good as we would hope).

The best file formats to use are jpg, jpeg, tiff and pdf. Try to avoid sending Powerpoint files, and if you need to send a bmp file, please be aware that the quality is a lot lower for the size of file than other graphics file types. Please do not send Word files (doc), Playstation files or images created on little known software.

If you are posting photographs, send only high quality prints (no larger than A5) and not photocopies or scans. You can also send negatives. Please be aware that we return your pictures or negatives by 1st Class post with your jigsaw. If your picture is larger than A5, it will not fit into the jigsaw box so please send a large enough stamped addressed envelope, or £1.00 postage stamps to cover return 1st class postage to you.

The best quality picture will make into the best print quality jigsaws. We always produce to a very high standard, but the outcome will always depend on the quality of the original picture. Please remember that your small picture is greatly enlarged, and small imperfections, such as out of focus, low resolution, or over exposed pictures, enlarge as well. Please note the finished size of your chosen jigsaw and that we may have to crop, losing some picture detail, or add in borders to your picture to fit that size.

Finished made-up sizes of your jigsaw

1000 pieces - 66 x 50 cm (26 x 20 ins); 520 pieces - 50 x 38 cm (20 x 16 ins); 260 pieces - 38 x 25 cm (16 x 10 ins); 63 pieces 31 x 26 cm (12 x 10.5 ins)

Please Note: If you wish to frame the finished jigsaw, do not use water based glues - you may damage the product.

Delivery of your finished personalised jigsaw.

The manufacturing process begins when we receive your picture. Once manufactured, your jigsaw is posted by Royal Mail 1st Class post. It is packed in a specially designed box and outer so that it can be posted through a ‘standard’ post/letter box at your home. If you have a smaller sized letter box, or if there is no one at home when the postman calls, a Post Office card will be left and the puzzle taken to your local sorting office for your collection. You should normally receive your puzzle within 7 working days (excluding weekends), although at Christmas time this will be extended to around 10 days.