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Once
your image has been uploaded it is not possible to change
either the image or the delivery details
What
sort of picture do you need to send us?
You
can send your picture on-line by uploading to this web site
using the form above - just follow the instructions, or you
can send your original photograph (do not send scanned or
photocopied images as the quality will not be high enough)
in the post.
If
you upload your pictures, or send a CD, you can do that directly
from your camera or your computer. If possible save the picture
at around 300 dpi (dots per inch), that is the resolution
we work at. If you crop your picture before sending it, then
try to have the picture size in the ratio of 25:19; we can
work well from a 25cm x 19cm image. If your image is not to
these proportions, we will, at our experienced discretion,
crop to fit our template or, where this is not possible, fill
with a plain coloured border.
Do
not send digital images taken from websites (including Facebook)
as the quality is likely to be very low and some may infringe
copyright law. Avoid using images that have been sent to you
by email as the quality may well have been compressed. You
can check the size of your images on your computer, and you
should ensure that the image size is at least 500kb (we can
work with images over 200kb but sometimes the quality is not
as good as we would hope).
The
best file formats to use are jpg, jpeg, tiff and pdf. Try
to avoid sending Powerpoint files, and if you need to send
a bmp file, please be aware that the quality is a lot lower
for the size of file than other graphics file types. Please
do not send Word files (doc), Playstation files or images
created on little known software.
If
you are posting photographs, send only high quality prints
(no larger than A5) and not photocopies or scans. You can
also send negatives. Please be aware that we return your pictures
or negatives by 1st Class post with your jigsaw. If your picture
is larger than A5, it will not fit into the jigsaw box so
please send a large enough stamped addressed envelope, or
£1.00 postage stamps to cover return 1st class postage
to you.
The
best quality picture will make into the best print quality
jigsaws. We always produce to a very high standard, but the
outcome will always depend on the quality of the original
picture. Please remember that your small picture is greatly
enlarged, and small imperfections, such as out of focus, low
resolution, or over exposed pictures, enlarge as well. Please
note the finished size of your chosen jigsaw and that we may
have to crop, losing some picture detail, or add in borders
to your picture to fit that size.
Finished
made-up sizes of your jigsaw
1000
pieces - 66 x 50 cm (26 x 20 ins); 520 pieces - 50 x 38 cm
(20 x 16 ins); 260 pieces - 38 x 25 cm (16 x 10 ins); 63 pieces
31 x 26 cm (12 x 10.5 ins)
Please
Note: If you wish to frame the finished jigsaw, do not
use water based glues - you may damage the product.
Delivery
of your finished personalised jigsaw.
The
manufacturing process begins when we receive your picture.
Once manufactured, your jigsaw is posted by Royal Mail 1st
Class post. It is packed in a specially designed box and outer
so that it can be posted through a ‘standard’ post/letter
box at your home. If you have a smaller sized letter box,
or if there is no one at home when the postman calls, a Post
Office card will be left and the puzzle taken to your local
sorting office for your collection. You should normally receive
your puzzle within 7 working days (excluding weekends), although
at Christmas time this will be extended.
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